Learn and Lead

About continual learning and leadership

Small changes make a Big difference

My last visit to the hospital pharmacy provided me with a pleasant surprise. The pharmacy had got a credit card machine. This saved me a trip to another counter to get my card swiped. This small simple change gave me so much happiness. Finally they are listening to their customers, I thought, and making changes to improve the service. Small simple changes can make such a huge difference in perceptions.


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Disclaimer: The opinions expressed here are my personal opinions. Content published here is not read or approved in advance by my employers and does not necessarily reflect the views and opinions of my employers.

Creative Commons License This work by Manish Mohan is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 India License.